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Frequently Asked Questions (FAQs)
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Voting System

How do I cast my vote during HOA elections? +
Log in to your account, go to the Voting module, and select your preferred candidates. Once submitted, your vote is final.
Can I change my vote after submission? +
No, once you submit your vote, it cannot be changed.
Are my votes confidential? +
Yes, the system ensures all votes are anonymous and securely recorded.

Complaints

How do I file a complaint against a neighbor or report an issue? +
Log in to your account, Go to the Complaints module, fill out the form with details, and submit it. You will be notified once action is taken.
Can I track the status of my complaint? +
Yes, you can view the status of all your complaints under your account dashboard.

Document Requests

What documents can I request through the system? +
You can request documents like Clearance Certificates etc.
How long does it take to receive requested documents? +
Processing time typically takes 2-5 business days. You'll be notified via the system once it's ready.

Chat to Admin

How can I contact the admin directly? +
Use the Chat to Admin feature to send real-time messages or queries.
Is the chat monitored 24/7? +
Yes, If the Admin is available

Resident Statistics

How can I check my standing in the community? +
Your status (Good Standing or Offender) is visible in your dashboard under Resident Profile.